With COVID-19 dominating the headlines daily, we would like to reassure you that Fraser Technologies are closely monitoring this fast-moving event and following all available advice from the World Health Organisation and the UK and Scottish government.
Over the last few weeks we have received a high volume of emails from our customers asking about stock levels and delivery disruptions etc, therefore we thought we would share our FAQ’s to help all customers who may have questions during this time:
What measures have Fraser Technologies taken to follow government guidelines of health and safety?
Fraser Technologies have taken the Coronavirus pandemic extremely seriously, all staff are currently well and have been working from home full time since the 16th March 2020. We have successfully adapted our IT systems allowing all systems to run as normal and all emails and phone calls are being dealt with in the normal way. We have however suspended any non-critical customer visits to protect both our staff and our customers.
Do you have any known disruptions to in-bound supply of material or sub-contract processing which will impact supply to your customers?
We are in constant communication with our suppliers and carriers and have been told all stock orders are being fulfilled as normal and shipped on time. In addition there are currently no potential issues with their supply chains and product continues to be readily available.
Are you holding more stock than usual to avoid being unable to fulfil orders?
We have increased our stock holding and will continue to keep stock levels high to reduce any potential future impact due to delayed or short orders. In addition we are contacting our customers to estimate future requirements and are feeding this back to our suppliers to give them as much notice as possible of any significant change allowing them time to adapt if necessary.
Is Fraser Technologies still open for business?
Yes Fraser Technologies is still very much operating as ‘business as usual’, should you have any cleaning application enquiries, chemistry issues or machines queries please do not hesitate to call us on 01506 443058 or email email@example.com.
Can I still get my machines serviced/repaired during this time?
This is an ever changing situation and we need to comply with the governments guidelines, as such we are focused on emergency support only at this time. Non critical service work is being postponed at present but if you have any requirements please get in touch and we will get visits lined up as soon as the current restrictions are relaxed.
We would like to re-assure all of our customers that Fraser Technologies will continue to support you and we will take all measures at our disposal to maintain business continuity.
We will update you with any additional information or changes to our operations as necessary.